If you are having any issues with your plugins or have a question, we want to get you taken care of as quickly as possible. Just fill out the form below and leave as many details as possible so we can get to the bottom of it.
Most of the most common problems can be solved by reading the FAQ below. If your question is there, you'll get an instant fix. Otherwise, drop us a line and we'll get back to you as soon as we can.
Frequently Asked Questions
Some of my plugins are missing on my downloads page. How do I get them back?
We had to make some changes to the way bundles are handled in the latest update. The simplest way to get your download links it to add the product to your cart and order it again. Because you already own it, the price should come out to $0. Just click on links below for the plugin you are missing to add it to your cart. If it gives you any troubles, let me know.
Every time I open my plugin, it asks for the username and password again. WTH?
To fix this, download and run the registration fix below. After running this fix, you will have to register one last time, but it should stick.
I bought my plugin from another store, but the serial number they gave me doesn't work.
The number you get from a 3rd party store is not a serial number, it's a coupon to get your plugin at no cost. All you have to do is enter that code on this page, and it will put the plugin into your cart and bring the cost down to $0. This way you will always have access to the latest version from your account here.
Can I have a free plugin because I asked in a creative way?