Frequently Asked Questions
Most of the most common problems can be solved by reading the FAQ. If your question is there, you’ll get an instant fix. Otherwise, drop us a line and we’ll get back to you as soon as we can.
We had to make some changes to the way bundles are handled in the latest update. The simplest way to get your download links it to add the product to your cart and order it again. Because you already own it, the price should come out to $0. Just click on links below for the plugin you are missing to add it to your cart.
The number you get from a 3rd party store is not a serial number, it’s a coupon to get your plugin at no cost. All you have to do is enter that code on this page, and it will put the plugin into your cart and bring the cost down to $0. This way you will always have access to the latest version from your account here.
If you are using OSX High Sierra (10.13 or greater) there is an issue where you have to reboot your computer after installing the plugin in order for it to show up in Logic Pro X. We are still looking for a solution to this problem, but rebooting should fix it.
We’re in the process of rewriting all our plugins to give them native M1 compatibility, as well as a few more features. This page explains it in a little more detail.
Still have questions? Reach out to us directly and we’ll be happy to answer them.